Make a claim
Making a claim on your policy
Once you have an Evolution Health policy with Morgan Price our claims procedure is simple. All you need to do is follow the steps below:
Medical Emergency Claims
1. Where possible you should contact our helpline within 48 hours so they can assist you and arrange payment etc.
2. Call the helpline number located on the back of your membership card:
+44 (0) 3300 581 668 or email: assistance@emaglobal.com.ph
3. Select option 2 - A treatment guarantee form will not be required for emergency cases.
Non-Emergency Claims
All claims should be submitted in line with the claims procedure in your policy wording but as a summary:
IN-PATIENT CLAIMS
1. Where possible you should contact our helpline within 48 hours so they can assist you and arrange payment etc.
2. Call the helpline number located on the back of your membership card:
+44 (0) 3300 581 668 or email: mpclaims@morgan-price.com
In most circumstances we can then arrange to pay the hospital directly.
Non-Emergency Claims for German Speaking Assistance
All claims should be submitted in line with the claims procedure in your policy wording but as a summary:
1. Where possible you should contact our helpline within 48 hours so they can assist you and arrange payment etc.
2. Call the helpline number located on the back of your membership card:
+44 (0) 3300 581 668 or email: euroclaims@morgan-price.eu
In most circumstances we can then arrange to pay the hospital directly.
OUT-PATIENT & DENTAL CLAIMS
1. Visit your physician or dentist in the usual way, remembering to take a claim form with you and request the physician/dentist to complete page 3 of the form.
For policies that started before 1st of January 2020 - download the 2020 form
For all policies started from 1st January 2021 onward - download the 2021 form
2. Pay for the treatment yourself – make sure you get a receipt.
3. Complete the full claim form and send it to us together with all supporting information, original invoices and/or receipts, to mpclaims@morgan-price.com or to the postal address stated on the form. Remember to keep a copy for your records.
A bank details form can also be downloaded if required.
Once you have an Evolution Health policy with Morgan Price our claims procedure is simple. All you need to do is follow the steps below:
Medical Emergency Claims
1. Where possible you should contact our helpline within 48 hours so they can assist you and arrange payment etc.
2. Call the helpline number located on the back of your membership card:
+44 (0) 3300 581 668 or email: assistance@emaglobal.com.ph
3. Select option 2 - A treatment guarantee form will not be required for emergency cases.
Non-Emergency Claims
All claims should be submitted in line with the claims procedure in your policy wording but as a summary:
IN-PATIENT CLAIMS
1. Where possible you should contact our helpline within 48 hours so they can assist you and arrange payment etc.
2. Call the helpline number located on the back of your membership card:
+44 (0) 3300 581 668 or email: mpclaims@morgan-price.com
In most circumstances we can then arrange to pay the hospital directly.
OUT-PATIENT & DENTAL CLAIMS
1. Visit your physician or dentist in the usual way, remembering to take a claim form with you and request the physician/dentist to complete page 3 of the form.
For policies that started before 1st of January 2020 - download the 2020 form
For all policies started from 1st January 2021 onward - download the 2021 form
2. Pay for the treatment yourself – make sure you get a receipt.
3. Complete the full claim form and send it to us together with all supporting information, original invoices and/or receipts, to mpclaims@morgan-price.com or to the postal address stated on the form. Remember to keep a copy for your records.
A bank details form can also be downloaded if required.
Once you have an Evolution Health Asia Pacific policy with Morgan Price our claims procedure is simple. All you need to do is follow the steps below:
Medical Emergency Claims
1. Contact our 24 hour claims helpline immediately on the number shown on your membership card:
+44 (0) 3300 581 668 or email:
asiaclaims@morgan-price.com
You will need to provide your certificate number and details of the treating physician/medical facility.
2. Assistance will be provided to approve and arrange evacuation/transportation, if necessary, and to arrange direct settlement of costs with medical facilities for covered treatment.
3. If you are unable to make contact immediately, you must call the helpline within 48 hours to obtain approval and pre-authorisation of costs.
You will be responsible for 25% of the covered costs if you do not obtain authorisation
In-Patient & Day-Patient Claims
1. Pre-authorisation must be obtained before commencing any In-patient and Day-patient treatment.
You will be responsible for 25% of the covered costs if you do not obtain pre-authorisation.
2. Contact our 24 hour claims helpline immediately on the number shown on your membership card: +44 (0) 3300 581 668 or email: asiaclaims@morgan-price.com
You will need to provide your certificate number and details of the treating physician/medical facility.
3. Once the treatment costs have been approved by our Claims Team, in most circumstances we can arrange to pay the treatment costs directly to the hospital/clinic.
Pre-Authorisation Requests for Planned In-Patient, Day-Patient, Out-Patient & Dental Claims
1. For claims requiring pre-authorisation, please call the helpline number located on the back of your membership card: +44 (0) 3300 581 668 or email: asiaclaims@morgan-price.com
2. Please have the following information to hand for the person requiring medical treatment:
- Full name
- Date of birth
- Membership Number (this can be found on the front of the membership card)
- Location
- Name and contact details of the treating physician/dentist/hospital
- Details of the medical/dental condition
Out-Patient & Dental Claims
1. Visit your physician or dentist in the usual way, remembering to take a claim form with you and request the physician/dentist to complete sections 6 and 7 of the form.
2. Pay for the treatment yourself and obtain an invoice/receipt.
3. Complete sections 1 to 5 of the claim form and send it, along with receipts, to
asiaclaims@morgan-price.com or by post to the address on the claim form.
Remember to retain a copy of the claim form and invoices/receipts.
Once you have an Evolution Health policy with Morgan Price our claims procedure is simple. All you need to do is follow the steps below:
Medical Emergency Claims
1. Where possible you should contact our helpline within 48 hours so they can assist you and arrange payment etc.
2. Call the helpline number located on the back of your membership card:
+44 (0) 3300 581 668 or email: assistance@emaglobal.com.ph
3. Select option 2 - A treatment guarantee form will not be required for emergency cases.
Non-Emergency Claims
All claims should be submitted in line with the claims procedure in your policy wording but as a summary:
IN-PATIENT CLAIMS
1. Where possible you should contact our helpline within 48 hours so they can assist you and arrange payment etc.
2. Call the helpline number located on the back of your membership card:
+44 (0) 3300 581 668 or email: mpclaims@morgan-price.com
In most circumstances we can then arrange to pay the hospital directly.
OUT-PATIENT & DENTAL CLAIMS
1. Visit your physician or dentist in the usual way, remembering to take a claim form with you and request the physician/dentist to complete page 3 of the form.
For policies that started before 1st of January 2020 - download the 2020 form
For all policies started from 1st January 2021 onward - download the 2021 form
2. Pay for the treatment yourself – make sure you get a receipt.
3. Complete the full claim form and send it to us together with all supporting information, original invoices and/or receipts, to mpclaims@morgan-price.com or to the postal address stated on the form. Remember to keep a copy for your records.
A bank details form can also be downloaded if required.
We would remind you that all claims should be submitted within 3 months of the date of treatment otherwise they will not be considered for reimbursement.
For members seeking treatment in the UK, helpful information about consultants and private hospitals is available on the website of the Private Healthcare Information Network:
The full claims procedure can be found in your policy wording. Since the procedure for claiming is different depending upon the policy that you have, please ensure you read the section in your policy wording on claims and making a claim to ensure you are not penalised and to avoid co-insurance being applied to any reimbursement payment.